Terms of Service

1. Service Description

AltoaX (the "Platform") is a cloud-based enterprise software solution for ESG reporting, carbon accounting, and document intelligence. The Platform provides automated data extraction, analysis, and reporting capabilities for financial services, asset management, operations teams, and fund administrators. Use of the Platform is subject to these Terms of Service.

2. Licence Grant

AltoaX grants you a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for your internal business purposes, subject to these Terms of Service and your subscription agreement. You may not: reproduce, modify, transmit, distribute, reverse engineer, display, or sell any part of the Platform without AltoaX's prior written consent.

3. Data Ownership and Use

You retain all ownership rights to your data uploaded to the Platform ("Your Data"). By uploading data, you grant AltoaX a limited, worldwide licence to process, analyse, and display Your Data as necessary to provide the Platform services. AltoaX will not sell Your Data to third parties. You represent that you have authority to upload Your Data and that such upload does not violate any applicable laws or third-party rights.

4. Service Availability and SLAs

AltoaX commits to maintaining 99.5% platform uptime (measured monthly, excluding scheduled maintenance). Scheduled maintenance may occur without notice. We are not liable for service interruptions due to events beyond our reasonable control (force majeure events). Service level details and remedies for breaches are specified in your subscription agreement.

5. User Accounts and Security

You are responsible for maintaining the confidentiality of account credentials and for all activity occurring under your account. You must notify AltoaX immediately of any unauthorised access. You agree to implement appropriate security measures and comply with all applicable data protection laws. AltoaX employs industry-standard security practices but does not guarantee absolute security.

6. Intellectual Property Rights

The Platform, including all software, code, features, functionality, user interface, and documentation, is the exclusive property of AltoaX or its licensors and is protected by international copyright and patent laws. Your licence does not grant any ownership rights. AltoaX may use feedback or suggestions you provide to improve the Platform.

7. Warranties Disclaimer

The Platform is provided "as is" and "as available" without warranties of any kind. AltoaX disclaims all express, implied, and statutory warranties, including fitness for a particular purpose, merchantability, and non-infringement. AltoaX does not warrant that the Platform will be uninterrupted, error-free, accurate, complete, or meet all your requirements.

8. Limitation of Liability

To the fullest extent permitted by law, AltoaX shall not be liable for: indirect, incidental, special, consequential, or punitive damages; loss of profits, revenue, data, or business opportunity; or any other damages arising from your use of or inability to use the Platform, even if advised of the possibility of such damages. Total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless AltoaX from any claims, damages, or costs (including legal fees) arising from: your use of the Platform; your violation of these Terms; your violation of applicable law; your infringement of any third-party rights; or Your Data.

10. Acceptable Use Policy

You may not: use the Platform for unlawful purposes; circumvent security measures; attempt to gain unauthorised access; disrupt service; transmit malware; harass or harm others; or violate intellectual property rights. Violations may result in immediate account suspension and legal action.

11. Termination

Either party may terminate the subscription agreement with written notice as specified in your agreement. AltoaX may terminate immediately if you violate these Terms. Upon termination, your licence to the Platform ceases, and you must delete all Platform materials in your possession. Sections on liability, indemnification, and governing law survive termination.

12. Data Processing Agreement

To the extent AltoaX processes personal data on your behalf, a separate Data Processing Agreement (DPA) governs such processing. The DPA is incorporated by reference and complies with GDPR and applicable data protection laws. You may request a DPA by contacting contact@altoax.com.

13. Changes to Terms

AltoaX may modify these Terms at any time. Material changes will be communicated to you via email or prominent notice on the Platform at least 30 days before the change takes effect. Your continued use of the Platform following the change indicates acceptance of the modified Terms.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

15. Contact and Company Information

For questions about these Terms of Service, contact us at contact@altoax.com. See our company details in the footer for full contact information, registered office address, and company registration information.